Privacy Policy

Who controls your personal information

CaravanSecure.co.uk is owned and operated by Prudent Plus Limited. For data protection purposes, Prudent Plus Limited is the data controller for personal information collected through this website.

If you arrive here from a search engine and you are simply browsing, that usually means we only see limited technical data, like your IP address and the pages you looked at. More on that below.

What information may be collected

Most people can use the site without providing information that identifies them. There are two main categories:

• Information you choose to provide, for example if you email us or use a contact form. That might include your name, email address, and whatever you type into your message.
• Information collected automatically when you visit the site, such as your IP address, browser type, device type, pages visited, and approximate location (often at city or region level).

A practical point: an IP address can sometimes be treated as personal information under UK law, even though it does not usually identify you on its own.

How and why information is used

When we handle personal information, we do it for specific, sensible reasons, including:

• To respond to a message you send us.
• To keep the website working properly and securely, including preventing abuse and suspicious activity.
• To measure how the site is used so we can improve pages that are confusing, slow, or not being found.
• To keep records where we have a legal or regulatory reason to do so.

About insurance providers and comparison services: caravansecure.co.uk may link to third-party sites. If you follow a link and share your details with another organisation, they control how that information is used. Their privacy policy applies from that point.

Legal bases for processing

Under UK GDPR, we rely on one or more legal bases depending on what is happening:

• Legitimate interests, for operating and protecting the site, understanding how pages perform, and improving content.
• Consent, where you actively choose to provide information for a specific purpose, such as contacting us.
• Legal obligation, where we must keep or share information to meet legal requirements.

In real life it is often a mix. If you email us, we process what you send so we can reply. That is the whole point of you getting in touch.

Cookies and similar technologies

The website may use cookies and similar technologies for basic functionality, security, and measurement of site usage. Cookies are small text files stored on your device.

Depending on how the site is configured, cookies may be used to:

• Remember simple preferences (where relevant).
• Help protect the site against automated abuse and suspicious traffic.
• Provide aggregated statistics, such as which pages are read most often.

You can usually control cookies through your browser settings. Blocking cookies may affect some site features.

If third-party tools are used (for example, analytics or embedded services), they may set their own cookies. Those tools operate under their own policies.

Sharing, storage, and retention

We do not sell personal information. We may share information in limited situations, such as:

• With service providers who support site operations (for example hosting, security, or performance tools).
• Where required by law, court order, or a regulator.
• Where necessary to protect the rights, safety, or security of the website and its users.

We take reasonable steps to keep personal information secure. No website can promise perfect security, but we do the basics properly and keep an eye on things.

Information is kept only as long as needed for the purpose it was collected, and then deleted or anonymised where appropriate. If you email us, we may retain messages for a period to deal with follow-ups and record-keeping.

Your rights under UK data protection law

You have rights in relation to your personal information, including:

• The right to access the personal information we hold about you.
• The right to correct information that is inaccurate or incomplete.
• The right to request deletion in certain circumstances.
• The right to restrict or object to certain processing in some situations.
• The right to withdraw consent where consent is the legal basis.
• The right to complain to the Information Commissioner’s Office (ICO).

Rights are not always absolute. For example, we may need to keep certain information to comply with legal obligations. If that happens, we will explain what we can and cannot do.

How to contact us

Changes to this policy

This policy may be updated from time to time to reflect changes in how the website operates or changes in legal requirements. Any updates will be published on this page.